Service on demand

A man who had moved from Quebec to Ontario had initiated the process to change his driver’s licence. He went to a DriveTest Centre that offered service in French, but his request for service in French was refused. According to the Centre, no bilingual employees were available at that time, so the man agreed to be served in English. He said that he was offered no accommodations for accessing French services. We contacted an official at the Ministry of Transportation, who said that a bilingual employee was available that day, but that they were not asked to serve the man.

RESULT: As a result of our intervention, the Centre reviewed their existing procedures to ensure services are offered in French and to hire more bilingual employees to cover the 60 hours a week they are open. We are following up regularly.

Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
Read about how we helped other people in our Selected cases.